Privacy Policy

GoToMyControls.com Inc. (“GoToMyControls,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, contact us for a quote, or receive security and fire alarm services in Broward, Miami-Dade, and Palm Beach counties (statewide Florida service available).

Depending on how you interact with us, we may collect:

• Contact details — such as your name, phone number, email address, and property address when you request a quote, submit our contact form, or call our office.
• Service information — details about your property, existing alarm equipment, service requests, installation notes, and monitoring preferences.
• Communications — records of phone calls, emails, text messages, and other correspondence related to sales, service, or support.
• Website usage data — such as pages visited, browser type, device information, and general analytics collected through cookies or similar technologies when you use our site.

We use personal information to:

• Respond to inquiries and provide quotes or consultations
• Schedule installations, service calls, and inspections
• Provide alarm monitoring, maintenance, and customer support
• Send service-related updates, appointment reminders, and account notifications
• Improve our website, marketing, and customer experience
• Comply with legal, licensing, and safety obligations

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to receive text messages from GoToMyControls, we may send service-related messages such as appointment confirmations, technician arrival updates, or account notices. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a message we send you. For help, reply HELP or contact us at (954) 399-1511.

We do not sell your personal information. We may share information only as needed to operate our business, including with:

• Monitoring and technology partners (such as alarm monitoring centers and Alarm.com-related service providers) to deliver the services you request
• Vendors who help us operate our website, process form submissions, or provide business tools
• Professional advisors or authorities when required by law, regulation, or to protect rights and safety

Any sharing is limited to what is reasonably necessary to provide security, fire alarm, and monitoring services — not for unrelated third-party marketing.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of certain personal information by contacting us. You may also opt out of non-essential marketing communications at any time. Service-related messages may still be sent when necessary to fulfill an active customer relationship.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• GoToMyControls.com Inc.
• Phone: (954) 399-1511
• Web: Contact form
• Service area: Broward, Miami-Dade, and Palm Beach counties (statewide Florida service available)